Return Policy

Return/Refund Policy

Hutton Chase Warranty & Support: Please call Customer Support at 888-233-7748. You may also mail requests to Hutton Chase Corp. P.O. Box 91477 Mobile, AL 36609 ATTN: Warranty Department.

Return Policy: Items can be returned or exchanged in original condition within 60 days. Returns will not be accepted after 60 days. Shipping and handling charges are non-refundable. Return postage is the responsibility of the customer. Some returns may be subject to an additional Return Shipping Fee. Product concerns beyond the return period must be handled under the manufacturer's warranty. If you use your Hutton Chase Line of Credit Account, you must continue to pay the minimum amount due according to your monthly billing statement until your return has been processed and the credit is reflected on your statement. If the minimum payment is not received,it will negatively affect your credit bureau reporting.

Return postage is the responsibility of the customer, except for damaged or defective items, duplicate items or items that you did not order. Final determination of product condition is subject to our inspection. All other returns will be charged for return shipping and will be deducted from your credit according to the weight of the package:

  • Mobile devices can be returned only if defective or damaged and exchanges are for an identical device within 30 days.

  • Music, movies, video games, and software must be returned unopened with the factory seal intact and exchanges are for identical item only within 30 days.

  • Computers, televisions, tablets, e-readers (and other devices that connect to the internet), camcorders, digital cameras, video game systems, drones, air conditioners, heaters, generators, air mattresses, and holiday decorations must be returned within 30 days.

  • Items that are damaged and not returned in original manufacturer's packaging may be denied a refund or exchange.

  • Products sold in sets must be returned as complete sets; partial returns will not be accepted.

  • Personalized or customized products can only be returned if damaged or defective and exchanges are for identical item only within 30 days. May be returned if damaged or defective within 30 days and exchanges are for identical item.

  • Gift cards, holiday decor and perishable items cannot be returned.

  • Other restrictions may apply.

 

Refund Policy:

All purchases from this website are sold with the following refund policy- You must first request a Return Merchandise Authorization Form (RMA). This form can only be received by contacting the customer service department using the Contact Us link on the website or by calling the customer service department. You will be contacted by the Customer Service Department no later than the end of the next business day. The product must be returned in original condition and in its original box to the Company’s shipping address found on the RMA no later than ten (10) business days from receipt of the RMA. If the product does not arrive in this condition or time frame, the refund will not be granted, the merchandise returned to you and your account will be assessed the shipping cost. Refunds will be made in the original form of payment.