Hutton Chase Warranty & Support
1. Hutton Chase Return Policy: You may return any new computer purchased from Hutton Chase that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Hutton Chase reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Hutton Chase will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment.
Personal Purchases: All purchases from this website are sold with the following refund policy: You must first receive a Return Merchandise Authorization Form (RMA). This form can only be received by contacting the customer service department using the Contact Us link on the website. You will be contacted by the Customer Service Department no later than the end of the next business day. The product must be returned to the Company’s shipping address found on the RMA no later than Five (5) days from receipt in original condition and in its original box. If the product does not arrive in this condition or time frame, the refund will not be granted, the merchandise returned to you and your account will be assessed the shipping cost.